Frequently Asked Questions

What payment methods are available?
You can pay cash on delivery when your order arrives anywhere in Morocco.

Do you ship only within Morocco or internationally as well?
We ship only within Morocco at the moment. International shipping can be arranged via WhatsApp by contacting our store team.

What is your return and exchange policy?
You can return or exchange products within 14 days of delivery, as long as they are unused and in their original condition.

How can I track my order after purchase?
After placing your order, you will receive updates via email or WhatsApp to track your order status.

What if the product has a manufacturing defect?
If a product has a manufacturing defect, you can return it according to our Return & Exchange Policy. The product price will not be charged to the customer; shipping costs are handled according to our policy.

Can I order in bulk and get a discount?
Yes! Bulk orders may receive 10–20% discounts on selected products. Contact us via WhatsApp or the Contact Us page to discuss quantities and discounts.

How long does it take to prepare my order?
Most orders are processed within 24 hours after confirmation. You will receive a notification once your order is ready for shipping.

Do you offer gift wrapping or special packaging?
Yes! Gift wrapping is available for selected products. You can request it when placing your order via WhatsApp.